Privacy Policy
Last updated: October 23, 2026
This is a translation provided for convenience. If there is any difference, the Spanish version prevails.
This policy explains how 4G Datagroup (RUC 10096758460, registered address at Reservada hasta la inscripción del condominio) processes personal data in Vecino Guru, in accordance with Peruvian Law No. 29733, the Personal Data Protection Law, and its regulations.
1. Who is responsible for your data
Vecino Guru acts in two different roles, depending on whose data it is:
| Data of… | Controller | Vecino Guru's role |
|---|---|---|
| Whoever requests the registration of a condominium, and those who have an access account | 4G Datagroup | Owner of the database: decides what the data is used for and how. |
| The residents and owners recorded by a condominium (records, units, debts, payments, receipts, reservations) | The condominium, through its board | Processor: processes it only on behalf of the condominium and to provide it with the service. |
If you are a resident and want to exercise your rights over the data your board recorded about you, start with your condominium's board. We help you get it handled by them (section 7).
2. What data we process
- Registration request: name and role of the sender, email, mobile or WhatsApp number, name, type, location and approximate number of units of the condominium, plan of interest, an optional message and the IP address it was sent from.
- Access account: name, email, password (stored encrypted, never in readable text) and the condominiums and roles you have.
- Data each condominium records: names, ID documents and contact details of residents and owners, units and ownership shares, charges, payments, receipts (images or PDF), water readings, reservations, vehicles and parking spaces, expenses and suppliers.
- Technical and security data: sign-in attempts, IP address, date and time of important actions and audit logs.
- Visits to our site: when you visit the home page, these legal pages or the sign-in screen, we record the page viewed, your IP address and the country inferred from it, the device type, system and browser, the language, the page you came from (without its parameters) and an anonymous identifier stored in our own cookie. If you sent a registration request, we link it to that visit.
We do not ask for sensitive data. Please do not include it in messages or receipts.
3. What we use it for
| Purpose | Basis |
|---|---|
| Evaluate and answer your registration request and activate the 3-day trial. | Your consent and the pre-contractual relationship. |
| Create your account, send you invitations, reset passwords and give you access according to your role. | Performance of the contract with the condominium. |
| Provide the service: issue fees, record payments and expenses, generate account statements and reports, and send operational notices. | Performance of the contract; assignment by the condominium. |
| Invoice and collect the subscription. | Performance of the contract; legal and tax obligations. |
| Protect the platform: prevent fraud and abuse, audit access, provide support. | Legitimate interest in the security of the service. |
| Measure how many people visit the site, where they come from and how well the home page works, in order to improve it, and choose the language and currency in which it is shown. | Legitimate interest in improving the service. This data is only seen by the Vecino Guru team. |
We do not sell personal data or use it for third-party advertising.
4. Who we share it with
- Within your condominium: the board and other users see the information according to their role. A resident only sees what concerns their own unit.
- Technology providers that allow us to operate (server hosting and email delivery), under a confidentiality obligation and only to provide us with that service.
- An IP geolocation service (ipwho.is), to which your IP address is sent only to find out which country you are visiting from and choose the language and currency in which the page is shown. If you prefer it not to be queried, choose the language and currency with the selector: they are saved in your browser.
- Authorities, when a rule or a valid order requires it.
- A condominium's data is not visible to other condominiums.
Data is hosted on servers located in Estados Unidos. If it is ever transferred to another country, we will do so with the safeguards required by regulations.
5. How long we keep it
- Visits to the site: 180 days; then they are deleted automatically.
- Registration requests that do not become a condominium: up to 12 months and then they are deleted.
- Data of an active condominium: while the service is in force. Account histories are kept because they are part of the condominium's accounting.
- After the service is cancelled: 60 days, so the condominium can export its information; after that it is deleted or anonymized, except what we must keep by law (for example, tax information on the subscription).
6. How we protect it
- Each condominium's data is isolated from the others, and each user only accesses what their role allows.
- Passwords and invitation or recovery links are stored encrypted, not in readable text. Links expire.
- We temporarily block access after several failed attempts and limit mass form submissions.
- We log sensitive actions, including those of support staff.
- No system is 100% invulnerable. If an incident affecting your data occurs, we will notify you and the authority in accordance with regulations.
7. Your rights
As a personal data subject you may exercise your rights of information, access, rectification, cancellation and objection, and withdraw your consent when it is the basis for processing.
- For data about your account or your request: write to contacto@vecino.guru stating your name, email and which right you want to exercise. We will reply within the legal deadlines.
- For data your board recorded about you as a resident: go first to your condominium's board, which is the controller. If it forwards your request to us or asks us, we will support it technically to handle your request.
- If you believe we did not handle your request properly, you may file a complaint with the National Authority for Personal Data Protection (Ministry of Justice and Human Rights of Peru).
8. Cookies and storage
We only use what is needed for the site to work:
- A session cookie to keep you signed in and protect your forms.
- An own visitor cookie (
vg_v, lasts one year) with a random number, to know whether the same person visits us again. It contains neither your name nor any personal data, and you can delete it from your browser. - Three preference cookies: your language (
vg_lang) and your currency (vg_cur), if you choose them with the selector, and the detected country (vg_geo), so we do not look it up again on every page. - Local storage in your browser to remember display preferences, such as light or dark mode and the side menu.
We do not use advertising cookies or third-party tracking tools (such as Google Analytics or social media pixels): visit measurement is our own. The only third-party query is the country-by-IP lookup described in section 4.
9. Changes to this policy
We may update this policy. We will publish the new version here with its date and, if the change is significant, notify you on the platform or by email.
10. Contact
For any privacy question, write to contacto@vecino.guru. You can also read the Terms of Service.